Terms and Conditions

MIN / MAX PAX
All touring with Kangaroo Island Touring Company is conducted on a private basis. A minimum of two guests will be charged for in the event of a single traveller. We can accommodate up to 10 pax in a single booking.

CUSTOMISED ITINERARIES
Due to the private nature of our tours we are able to create customised, special interest, day touring itineraries. Additional fees may apply, please enquire for pricing.

BOOKINGS
Confirmation of booking is upon written confirmation by email, and all tours are subject to availability at time of booking.

DIETARY REQUIREMENTS
Special dietary requirements can be catered for with prior notice. Please be specific in these requests – e.g. not vegetarian but ovo-lacto, vegan, pescatarian etc.

PICK UP / DROP OFF
Please advise accommodation details for pick up and drop off at time of booking. In addition to accommodation you may request for guests to be collected from Kingscote Airport for the Middle Island Tour only, however this will be subject to baggage restrictions or a separate luggage transfer through Kangaroo Island Transfers at an additional cost, please enquire.

TRAVEL INSURANCE
Is recommended to cover cancellations, inability to travel, loss or damage to personal effects, medical, evacuation and repatriation expenses, and accidental death or disability.

CANCELLATION POLICY
01 April 2023 – 19 Dec 2023 & 16 Jan 2024 – 31 March 2024:
Cancellations received less than 14 business days prior to arrival will result in loss of 100% of booking fee.
Cancellations received less than 30 days prior to arrival but more than 14 days prior to arrival will result in loss of 25% of booking fee.
20 December 2023 – 15 Jan 2024:
cancellations received less than 30 days prior to arrival will result in loss of 100% of booking fee.
All seasons: Changes to booking dates received more than 30 days prior to arrival will be accommodated where possible but are not guaranteed.

At all times we seek to work with our partners and guests to provide a fair and reasonable outcome for exceptional circumstances. All changes and cancellations must be received in writing via email and are not actioned unless return written confirmation has been given.

PAYMENT
Payment terms are within 30 days from date of scheduled arrival. A reservation will lapse if payment is not received by the due date.